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The HP printer rejects the new cartridge with a message "...cartridge blocked by firmware because it contains a non-HP chip".

Your printer has been updated voluntarily or automatically. This update blocks the use of non-HP cartridges. We need a few weeks to reprogram our chips so that they are compatible again. You can contact your dealer to find out when the new versions are available.

More questions?

  • The Laser printer Brother asks you to replace the consumable when you have just installed a new one? +
  • Your Brother Laser printer asks you to replace the toner cartridge when you have just installed a new one? +
  • The LASER printer asks you to replace the consumable even though you have just installed a new one. +
  • The Brother laser cartridge does not have the same shape as the original cartridge and does not fit into the printer? +
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