Our advise
Previous

A "cartridge damaged or failed" or "from old generation" message appears when the cartridge is installed in your HP printer.

The problem may be related to an update of the firmware of your printer or the serial number stored in the cartridge chip. You can remove and reposition the cartridge and then close the printer, this allows a reset. If this does not work, you can do this up to 5 times. If possible, we recommend that you download the firmware from the manufacturer's website that does not activate the dynamic security. This allows the printer to use consumables other than the manufacturer's brand.The problem may be related to an update of the firmware of your printer or the serial number stored in the cartridge chip. You can remove and reposition the cartridge and then close the printer, this allows a reset. If this does not work, you can do this up to 5 times. If possible, we recommend that you download the firmware from the manufacturer's website that does not activate the dynamic security. This allows the printer to use consumables other than the manufacturer's brand.

More questions?

  • The Laser printer Brother asks you to replace the consumable when you have just installed a new one? +
  • Your Brother Laser printer asks you to replace the toner cartridge when you have just installed a new one? +
  • The LASER printer asks you to replace the consumable even though you have just installed a new one. +
  • The Brother laser cartridge does not have the same shape as the original cartridge and does not fit into the printer? +
    • Access the full set of Frequently Asked Questions
    Can’t find an answer to your question?
    Please contact us !

    ( limited to 8mo, .png, ,jpeg, .pdf )

    File name:

    File size:

    Thank you for your message, we will get back to you soon!
    An error occurred while sending the form by email

    With Armor Print Solutions, quality without compromise

    Known how

    Quality at the heart of industrial processes

    European leader

    French roots, international scope

    Partners

    A wide range and solutions for all your needs