Here is a list of the most frequently asked questions.

  • I have a cartridge without ink level management. What does this mean? +
  • Your cartridge for franking Machine is losing ink. +
  • My black HP364XL cartridge won't fit in the printer. +
  • The status monitor shows after installation that the cartridge has already been used or that the ink level is insufficient. +
  • There is still some ink left in my cartridge even though it says "empty". +
  • My printer says my cartridge is empty on my OKI laser printer. +
  • My HP inkjet printer requires alignment when installing a new cartridge. Is this normal? +
  • My inkjet cartridge does not clip into my printer correctly and is not recognised by the printer. +
  • An "Ink System Error" or "Ox" message is displayed on the control panel. +
  • I receive the following message on my screen: "support code 1688 – The following ink is finished PG-540 black or CL-541 colour". +
  • The inkjet compatible cartridge does not have the same shape as the original one. +
  • The cartridge for your copier lost some powder in its packaging. +
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