Here is a list of the most frequently asked questions.

  • The inkjet printer reports a detection problem when you have just installed a new cartridge. +
  • Will I risk damaging my COPIER printer if I use a cartridge other than the manufacturer's? +
  • Your inkjet printing is not satisfactory (lines, marks, …) with your inkjet printer. What should I do? +
  • Your inkjet cartridge is losing ink. +
  • Your printout is not satisfactory (lines, gaps, …) with your copier. What should you do? +
  • Will I damage my inkjet printer if I use a cartridge other than the manufacturer's? +
  • Your copier cartridge is empty, what should you do with it? +
  • The cartridge for your copier lost some powder in its packaging. +
  • Ink does not appear or is missing on prints after cartridge replacement. +
  • I have a cartridge without ink level management. What does this mean? +
  • The copier makes noise when a cartridge is installed. +
  • Autonomy, i.e. the number of pages printed, seems to be lower than announced. How can this be checked? +
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