Here is a list of the most frequently asked questions.

  • There is still some ink left in my cartridge even though it says "empty". +
  • I have a cartridge with ink level management. What does this mean? +
  • The copier makes noise when a cartridge is installed. +
  • Autonomy, i.e. the number of pages printed, seems to be lower than announced. How can this be checked? +
  • The powder does not set properly on my printed labels with my copier machine. +
  • The inkjet cartridge does not have the same shape as the original one. +
  • The copier asks you to replace the consumable even though you have just installed a new one. +
  • The LASER printer makes noise when a cartridge is installed. +
  • Your printout is not satisfactory (lines, gaps, …) with your LASER printer. What can you do? +
  • The toner container has loose powder in its packaging. +
  • The laser cartridge's yield seems to be shorter than expected. How can this be checked? +
  • The laser cartridge does not have the same shape as the original cartridge, but works well. Is this normal? +
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